While installing the ABC iview app is generally straightforward, different TV brands have unique operating systems that can present their own quirks and challenges. If you’ve run into an issue or want specific instructions for your TV, this guide provides detailed steps for Samsung, LG, and Android TV, along with solutions to the most common problems visit abc.net.au/linktv.
Installing ABC iview on a Samsung Smart TV (Tizen OS)
Samsung has supported the ABC iview app for many years. For modern Samsung TVs (models from 2016 to 2023), the latest version of the app should be easy to find and install.
- Press the Smart Hub or Home button on your Samsung remote.
- Navigate to and select the Apps panel on the home screen.
- In the Apps screen, select the magnifying glass icon in the top-right corner to open the search function.
- Type “ABC iview” and select the app from the results.
- Select Install. After installation, you can open the app and follow the on-screen instructions to link your ABC Account using the code provided at abc.net.au/linktv.
Troubleshooting for Samsung TVs:
- App Not Found on Older Models: On some pre-2016 models, the app might not be available in the Australian app store by default. An unofficial workaround for some older models involves changing the TV’s country setting to force a re-installation of default apps. This involves a specific remote control sequence (Fast-Forward, 2, 8, 9, Rewind) and should be done with caution, as it can cause issues if performed incorrectly. For most users, if the app isn’t visible, it means the TV is no longer supported.
- App Not Updating: On newer models, apps should update automatically. You can ensure this is enabled by going to Apps > My Apps > Options and setting auto-update to “On”.
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Installing ABC iview on an LG Smart TV (webOS)
LG Smart TVs running webOS (models from 2014 or later) are compatible with the latest ABC iview app.
- Press the Home button on your LG Magic Remote to bring up the webOS launch bar.
- Navigate to the LG Content Store and open it.
- Select the search icon at the top of the store.
- Search for “ABC iview” and select the app.
- Click the Install button to download the app to your TV.
- Once installed, launch the app and use the code provided to link your account at abc.net.au/linktv.
Troubleshooting for LG TVs:
- App Has Stopped Working: If you have the app installed but it suddenly stops functioning correctly, a common fix is to perform a full re-installation. First, delete the app from your TV. Then, turn the TV off at the power outlet, wait 30 seconds, and turn it back on. Finally, reinstall the app from the LG Content Store. Some users have reported that a factory reset of the TV fixed persistent issues, but this should be a last resort as it erases all your settings.
- Checking for Updates: To update an app, navigate to the LG Content Store, find the ABC iview app, and an “Update” button will be available if a newer version exists.
Installing ABC iview on Android TV and Google TV (Sony, TCL, Hisense, etc.)
Android TV is a versatile operating system used by many manufacturers, including Sony, TCL, and some Hisense models. It’s also the platform for media players like the Foxtel Now box and Google TV with Chromecast.
- From the Android TV home screen, navigate to the Apps tab.
- Open the Google Play Store.
- Use the search function to find “ABC iview”.
- Select the app and click Install. The app will download and install on your device.
- Open the app and follow the standard procedure to link your ABC Account using the displayed code and a second device.
Troubleshooting for Android TVs:
- App Not Visible: If you can’t find the ABC iview app in the Google Play Store, it likely means your device’s version of Android TV is too old (the app requires Android OS 5 or newer) or your device is not certified for your region.
- Performance Issues: If the app is slow or crashing, you can try clearing its cache. Go to Settings > Apps > See all apps > ABC iview, and select Clear cache. If that doesn’t work, choosing Clear data will reset the app, requiring you to log in again.
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General Troubleshooting for All TVs
- Expired Activation Code: The four-digit code used to link your TV expires after 20 minutes. If you get an error message saying the code has expired, simply use your TV remote’s Back or Return button to exit the “Link your TV” screen and re-enter it. A new code will be generated.
- “Device not compatible”: If you cannot find the app at all, your TV is likely too old or its manufacturer is no longer supported by the ABC. You can check the official, up-to-date list of supported devices on the ABC Help Centre website.
- Scam Warning: Remember that ABC iview is free. If you are ever directed to a website during the setup process that asks for credit card information, you have landed on a fraudulent site. Close the page and start again by manually typing abc.net.au/linktv into your browser.